It has been almost a year since the Earlyone platform was integrated into the National Road Transport Agency (ANTA), and it has been a great success. Thanks to the online scheduling service, available since April 13, ANTA customers can now efficiently and quickly schedule their visit through the mobile app. Thus, ANTA service recipients will no longer have to stand in lines and waste precious time waiting for the services they need.
In an interview with Mr. Aleynov Nikolay, Head of Information and Communication Technologies Department at ANTA, he noted that the implementation of the Earlyone system allowed for the adjustment of operational processes, as well as close monitoring and reporting on the performance of the Agency’s staff within the Public Services Directorate. He also explained that the utilization rate of the mobile application reached 7.5% per year due to the engagement of staff with beneficiaries and the promotion of the benefits and time savings that can be achieved through online planning.
The Earlyone app is available for Android and iOS operating systems and is simple and intuitive to use. Having downloaded the free app, users can select the country, city and type of ANTA service, and then choose the date and time of the visit. To activate an appointment ticket, it is enough to enter the code received at the “Electronic Row” terminal located in the Agency’s lobby when the client comes to the office.
The benefits of the Earlyone platform are numerous. First and foremost, this online service reduces waiting times and the flow of people in ANTA facilities. It also improves the efficiency of service delivery and streamlines the scheduling process, making it easier to work with clients. In addition, the app will periodically remind about the appointment date and time via push notifications, and if necessary, the user can cancel or reschedule the visit.
Overall, the integration of the Earlyone platform with ANTA has been a success, offering customers a fast, efficient and secure way to schedule visits. The digitization of services will further enhance the customer experience in a modern and practical way. The collaboration with Earlyone has made a significant contribution to improving internal processes and service recipient satisfaction, and the growing number of users of the mobile app shows that citizens appreciate and embrace the opportunity to take a “place in line” at the appointed time. Credit for this success goes to the Agency staff who guided beneficiaries to effectively utilize the Earlyone platform, ensuring a quality experience for all who use ANTA’s services.
Download the Earlyone app:
