Separately, it is worth mentioning the engineering support group for banking and self-service information systems: ATMs, automatic deposit boxes, POS terminals, payment kiosks, electronic queues, etc. Currently, DAAC System Integrator serves more than 1000 ATMs throughout the Republic of Moldova, including the first ATMs in the DN Series.
Over the years, the company has made significant investments in improving its qualifications, which has enabled us to offer the highest level of service (Service Level Agreement – SLA) on the territory of the Republic of Moldova. Thus, the response time to the customer’s request will not be more than 1 hour, the recovery time is up to 4 hours. Also, for the convenience of our customers, we offer 24/24 service. Our level of service is confirmed by the availability statistics of the serviced ATM network, which reached 98.5% within 1 year.
For corporate engineering services, SLA packages are offered including up to 24x7x365 on-site with agreed response, resolution and replacement times.