Retail and self-service

A new level of customer relations

Digital systems and services in working with customers

Digital transformation involves not only the translation of all processes and information into digital form, but also a change in the relationships between product and service providers and their customers. This is expressed by the fact that suppliers participate in solving customer tasks, and customers – in solving supplier tasks. daac digital understands not only where such a digital development of society and economy is heading, but also by what means to support this development.

Portfolio of proposed solutions

Consultancy in data analysis and customer behaviour
Integration with CRM class systems
Customer request processing system
Multi-channel contact centre
Personal account

IT solutions in retail and branch customer service

Queue management

Cloud queue management platform with Earlyone mobile app. Optimise customer service processes, reduce waiting times and analyse staff workload.

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Digital signage

a modern tool for mass communication, the emergence of which was made possible by a combination of technologies and new business models. In partnership with Samsung, complex projects are carried out following a unified system of flexible and timely visitor information, at the right time and in the right place.

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Visitor behaviour analysis

based on the Axper 3D video surveillance platform. Developing response plans to achieve behavioural performance indicators, integrating with other information systems, providing up-to-date data for business intelligence systems.

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Digital self-service systems are an effective element in multi-channel customer service, where there is a need to ensure 24-hour, year-round availability of services for banks, service providers, retailers, etc. at the intersection of physical and digital presence.

Launching in this direction in 2003, DAAC digital, as a loyal partner of Diebold Nixdorf and other manufacturers of self-service products, offers:

  • ATM – cash out, cash in, recycler, coin, cardless ATMs

  • ADM – automatic deposit machines

  • ATS – automated teller machine locations

  • ADM – automatic deposit machines

  • Payment kiosk – order and payment terminals

  • Video monitoring and surveillance systems for a network of self-service devices

  • Robotic safes for storing valuables

Our partners