DAAC digital, in partnership with Creatio Companyoffers the Creatio CRM solution – a modern no-code platform designed to automate and optimize end-to-end customer relationship management. Creatio CRM centralizes customer data and communications across sales, marketing and service channels, providing a unified and detailed view of interactions.

With no-code functionality and pre-built integrations, the platform enables workflow customization, rapid application creation, and seamless connectivity with other business systems. Creatio CRM helps companies increase sales productivity, optimize marketing campaigns and improve customer loyalty through personalized service and omnichannel engagement.

Creatio CRM Advantage:

Stages of implementation

Digitize workflows, improve the customer and employee experience and increase the efficiency of commercial and operational teams

Marketing Module

Manage and optimize marketing campaigns across multiple channels, regardless of complexity. Evaluate effectiveness and improve campaign performance using advanced analytics integrated into Creatio CRM.

Key features:

  • 360° customer view

  • Lead management

  • Campaign management

  • Advanced segmentation

  • Email marketing

  • Productivity tools

  • No-code capabilities

Sales Mode

Efficiently manage lead and opportunity progression throughout the sales cycle and turn prospects into loyal customers. Automatically identify areas in need of improvement and analyze your sales pipeline based on milestones, team performance and success rates.

Key features:

  • Lead management

  • Managing opportunities

  • 360° customer view

  • Multi-channel sales

  • Bid management

  • Tools for sales activities

  • Sales forecast

  • Sales contract management

  • No-code capabilities

Services Module

Centralize customer information using a full 360° view and improve the quality of your service. Creatio Services module personalizes communication across all platforms, automates request management and optimizes customer interactions.

Key features:

  • Omnichannel communication

  • Case Management

  • Service Level Agreements (SLAs)

  • Knowledge Base

  • Queue Management

  • Contact Center

  • Agent Desktop

  • Productivity tools

  • 360° customer view

Workflow Automation Module

This component is the central element that integrates all the Creatio modules above, providing a unified platform for business process automation. Workflow Automation makes it easy to design, implement and manage workflows, ensuring efficient synchronization between sales, marketing and service activities.

Key features:

  • Workflow automation

  • Collaborative process design

  • Library of predefined processes

  • Integration tools

  • Setting up for mobile apps

  • Enterprise scalability

  • Visual tools for process design

Why Creatio CRM with DAAC digital?