The largest engineering centre in Moldova
DAAC Digital IT Service Centre is the largest engineering centre in Moldova, with offices in Uzbekistan and Romania. It provides complex technology services (audit, outsourcing, support, design and implementation, training) and is also an authorised service centre for Dell, Hitachi, APC, Oracle, Diebold Nixdorf and other manufacturers.
High-level technical support
The IT Service Centre has an extensive structure that allows it to process a wide variety of support requests. The Centre is staffed by specialists from the Technical Expertise Group, system engineers and system architects. They will answer technical questions and help resolve design issues, as well as any problems with the installation and configuration of server and network solutions, data storage systems, infrastructure, software and information security tools.
Technical support for self-service banking systems
Separately, it is worth mentioning the engineering support group for banking and self-service information systems: ATMs, automatic deposit boxes, POS terminals, payment kiosks, electronic queues, etc. Currently, DAAC System Integrator serves more than 1000 ATMs throughout the Republic of Moldova, including the first ATMs in the DN Series.
Over the years, the company has made significant investments in improving its qualifications, which has enabled us to offer the highest level of service (Service Level Agreement – SLA) on the territory of the Republic of Moldova. Thus, the response time to the customer’s request will not be more than 1 hour, the recovery time is up to 4 hours. Also, for the convenience of our customers, we offer 24/24 service. Our level of service is confirmed by the availability statistics of the serviced ATM network, which reached 98.5% within 1 year.
For corporate engineering services, SLA packages are offered including up to 24x7x365 on-site with agreed response, resolution and replacement times.