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DAAC digital, in partnership with Mediatel Data, brings you advanced solutions to optimize customer interactions and streamline business operations. Mediatel Data is a leading provider of contact center and customer experience management technologies with a strong presence in Eastern Europe. Through our partnership, companies in the Republic of Moldova can now benefit from these innovative solutions.

Platform Advantages

Superior experience

Personalize every interaction and increase customer loyalty.

AI efficiency

Reduce operational costs by up to 30% through automation and smart routing.

Real-time insights

Make data-driven decisions based on omnichannel analytics.

Scalability

Deploy on-prem, cloud or hybrid, adapted to any industry.

Key Solutions

Mediatel Data offers a complete suite of AI-powered modules that modernize contact centers and optimize the customer experience.

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Chatbot

Automate responses and offer 24/7 self-service with the AI-powered chatbot, integrated across all channels.

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Voicebot

Natural voice interactions with NLP understanding and intelligent hand-off to agents.

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Agent Helper

Advanced voice and text analytics for insights on sentiment, script adherence and trends.

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Interaction Analytics

Use advanced speech and text analytics to uncover hidden patterns, monitor script compliance and improve agent performance in real time.

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Video Assistant

Live video assistance for remote support, onboarding and secure visual checks.

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Omnichannel platform

A single interface for voice, chat, email, social & video, with AI routing and unified conversation history.

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Voice Biometrics

Fast and secure voiceprint authentication, reducing fraud and identification time.

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Workforce Management

Forecasting, scheduling and performance management for contact center teams.

Stages of implementation

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1. Initial Advice

Business analysis and requirements definition.

2. Implementation and Configuration

Configuration and integration with existing systems.

3. Training and Support

Agents training and ongoing local support

4. Monitoring and Optimization

KPI monitoring and iterative improvements.

Why Mediatel Data?

Experience & Scalability

Over 29 years of award-winning excellence in Contact Center AI

1996

since

+12 mil.

interactions/year

International awards

Trophies that attest Mediatel Data’s dedication to AI contact center technologies, increasing customer satisfaction and operational efficiency.

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Top clients

Banks, telecom operators and retailers from four continents use the Mediatel Data platform daily, handling over 12 million interactions/year – among them Vodafone, OTP Bank and eMAG.

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Why integration with DAAC digital?

Local expertise

Benefit from DAAC digital’s expertise in implementing complex IT solutions and dedicated local support.

State-of-the-art technology

Access the latest technologies from Mediatel Data, adapted to the needs of the Moldovan market.

Customized Solutions

Get solutions tailored specifically to your business requirements, integrated with existing systems.

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