DAAC digital, in partnership with Creatio Company offers the Creatio CRM solution – a modern no-code platform designed to automate and optimize end-to-end customer relationship management. Creatio CRM centralizes customer data and communications across sales, marketing and service channels, providing a unified and detailed view of interactions.

With no-code functionality and pre-built integrations, the platform enables workflow customization, rapid application creation, and seamless connectivity with other business systems. Creatio CRM helps companies increase sales productivity, optimize marketing campaigns and improve customer loyalty through personalized service and omnichannel engagement.

Creatio CRM Advantage

Unified Platform

It integrates marketing, sales and service into a single platform, ensuring seamless collaboration and a unified customer experience.

Extended Customization

Benefit from advanced functionality and unlimited customization without programming skills.

Enhanced Experience

Increase customer and employee satisfaction through optimized processes and fast interactions.

Lead Generation

Attract more leads and increase success rates with solutions tailored to business needs.

Stages of implementation

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1. Initial Analysis

The process begins with a thorough assessment of your company’s specific needs. Workflows, challenges and goals will be discussed in detail to identify how Creatio CRM can be perfectly tailored to the business.

2. Custom Configuration

After the initial analysis, the Creatio CRM platform will be configured according to your company’s unique requirements. Optimal automations and rules will be established, customizing the interface and user permissions for an efficient working experience.

3. Data Migration and Integration

The next step is to transfer the data from existing systems to Creatio CRM, ensuring that the information is migrated securely and integrated into the new system. The necessary connections will be made with the other applications used in the company.

4. Training and Guidance

In order to ensure that the team is using Creatio CRM to its full potential, training and guidance sessions will be organized on how to make optimal use of the platform. Ongoing support will be provided during the first weeks of implementation.

5. Monitoring and Optimization

It doesn’t stop at implementation. Initial system performance will be monitored and necessary adjustments and improvements will be made, ensuring that Creatio CRM is working at its maximum capacity for the business.

Digitize workflows, improve the customer and employee experience and increase the efficiency of commercial and operational teams

Marketing Module

Manage and optimize marketing campaigns across multiple channels, regardless of complexity. Evaluate effectiveness and improve campaign performance using advanced analytics integrated into Creatio CRM.

Key features:

  • 360° customer view

  • Lead management

  • Campaign management

  • Advanced segmentation

  • Email marketing

  • Productivity tools

  • No-code capabilities

Sales Mode

Efficiently manage lead and opportunity progression throughout the sales cycle and turn prospects into loyal customers. Automatically identify areas in need of improvement and analyze your sales pipeline based on milestones, team performance and success rates.

Key features:

  • Lead management

  • Managing opportunities

  • 360° customer view

  • Multi-channel sales

  • Bid management

  • Tools for sales activities

  • Sales forecast

  • Sales contract management

  • No-code capabilities

Services Module

Centralize customer information using a full 360° view and improve the quality of your service. Creatio Services module personalizes communication across all platforms, automates request management and optimizes customer interactions.

Key features:

  • Omnichannel communication

  • Case Management

  • Service Level Agreements (SLAs)

  • Knowledge Base

  • Queue Management

  • Contact Center

  • Agent Desktop

  • Productivity tools

  • 360° customer view

Workflow Automation Module

This component is the central element that integrates all the Creatio modules above, providing a unified platform for business process automation. Workflow Automation makes it easy to design, implement and manage workflows, ensuring efficient synchronization between sales, marketing and service activities.

Key features:

  • Workflow automation

  • Collaborative process design

  • Library of predefined processes

  • Integration tools

  • Setting up for mobile apps

  • Enterprise scalability

  • Visual tools for process design

Why Creatio CRM with DAAC digital?

Local expertise

DAAC digital offers a perfect adaptation to the Moldovan market, thanks to its deep understanding of the specific challenges of the local business environment.

State-of-the-art technology

The Creatio CRM technology includes a modern, intuitive and efficient no-code platform with regular updates to stay up-to-date. It also ensures a high level of security and compliance with international standards.

Maximum Flexibility

Increase customer and employee satisfaction through optimized processes and fast interactions.