{"id":10264,"date":"2023-08-25T10:57:19","date_gmt":"2023-08-25T10:57:19","guid":{"rendered":"https:\/\/demo.daacdigital.com\/it-service-center\/suport-atm-self-service\/"},"modified":"2024-12-12T09:44:29","modified_gmt":"2024-12-12T09:44:29","slug":"suport-atm-and-self-service","status":"publish","type":"page","link":"https:\/\/daacdigital.com\/en\/it-service-center\/suport-atm-and-self-service\/","title":{"rendered":"Suport ATM & Self-Service"},"content":{"rendered":"

Suport ATM & Self-Service<\/h1><\/div>

24\/7 technical support for ATMs and self-service systems.<\/p>\n<\/div>

<\/i>022 509 777<\/span><\/a><\/div><\/div><\/div>
<\/i>servicedesk@dsi.md<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

In addition to selling ATMs and payment terminals, DAAC digital also provides maintenance and repair, including specialized technical support for self-service banking and information systems: ATMs, automated teller machines, POS terminals, payment kiosks, electronic queues and more. Currently, DAAC digital serves more than 1000 ATMs throughout the Republic of Moldova, including the first ATMs in the DN Series.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

Our Resources<\/h2><\/div>
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Extensive Experience<\/h4><\/div>
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With over 1000 self-service units in our portfolio, we are leaders in the industry. Our experience allows us to address a wide range of issues and ensure the stable operation of your payment terminals and devices.<\/div>
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Professional team<\/h4><\/div>
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We have 12 top engineers, certified by Diebold Nixdorf and trained in NCR ATM maintenance. Their technical expertise guarantees a quick response to any problem.<\/p>\n<\/div>

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Mobile Crews<\/h4><\/div>
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We have 10 mobile teams ready to respond quickly. This allows us to respond promptly to emergencies and carry out regular maintenance without significant disruption.<\/p>\n<\/div>

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Parts Stock and Demo Stands<\/h4><\/div>
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We have invested in over US$500,000 for parts inventory and demonstration stands. These resources allow us to quickly replace components and develop improved service methods.<\/p>\n<\/div>

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Investments and Qualifications<\/strong><\/h2><\/div>

We respond to Customer Request within 1 Hour:<\/strong><\/p><\/div>

Our fast response time ensures that issues are addressed promptly.<\/p>\n<\/div><\/div><\/div>

Recovery Time Up to 4 Hours:<\/strong><\/p><\/div>

We strive to resolve problems as quickly as possible to minimise disruption.<\/p>\n<\/div><\/div><\/div>

Servicii 24\/24:<\/strong><\/p><\/div>

For the convenience of our customers, we provide round-the-clock service, ensuring the continuous operation of the equipment.<\/p>\n<\/div><\/div><\/div>

98.5% availability within 1 year:<\/strong><\/p><\/div>

Our level of service is confirmed by the availability statistics of the ATM network served.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

Partnership with DAAC digital<\/strong><\/h2><\/div>
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By choosing DAAC digital for the technical support of your self-service banking systems, you benefit from the experience, qualifications and commitment of a team of professionals. We are the trusted partner for all banks in the Republic of Moldova and we are ready to offer you customized solutions for your unique needs.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

Expanding Services: NFC upgrade for Diebold Nixdorf ATMs<\/h3><\/h2><\/div>
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As part of our ongoing strategy to optimise technical support services, DAAC digital is introducing a key upgrade for Diebold Nixdorf ATMs. This update enables banking institutions to offer customers a modern, secure and contactless ATM experience in line with recent technological developments.<\/p>\n

Are you ready to revolutionise your ATM experience? <\/b>Upgrade your Diebold Nixdorf ATMs to accept contactless payments with our state-of-the-art NFC reader installation! Embrace the future of banking and give your customers a secure, convenient and touchless way to access their cash.<\/p>\n

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Why upgrade to contactless payments? <\/b><\/p>\n

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  1. Improved customer experience:<\/b><\/span> Contactless payments provide a fast and hassle-free transaction experience, reducing wait times and increasing customer satisfaction.<\/span><\/li>\n
  2. Safety and hygiene:<\/b> In a world that prioritizes health and safety, contactless transactions minimize physical contact and the spread of germs.<\/li>\n
  3. Broader customer base:<\/b> Attract tech customers who prefer contactless payments and keep up with evolving payment trends.<\/li>\n
  4. Increase ATM usage:<\/b> The convenience of contactless payments encourages more frequent ATM visits, increasing your revenue.<\/li>\n<\/ol>\n

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    Features of the NFC reader upgrade for Diebold Nixdorf ATMs<\/b><\/p>\n

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    1. Contactless payment compatibility:<\/b> Accept payments from a variety of contactless sources, including mobile wallets, smart cards and NFC-enabled devices.<\/li>\n
    2. Secure Transactions:<\/b> Our NFC readers are equipped with advanced encryption and authentication protocols, ensuring the highest level of security for your customers’ transactions.<\/li>\n
    3. User-friendly interface:<\/b> Intuitive touchscreen interface and clear instructions make using contactless ATM payments easy for customers.<\/li>\n
    4. Remote monitoring:<\/b> Real-time monitoring and reporting of ATM transactions and device status ensures optimal and efficient operation.<\/li>\n
    5. Customization options<\/b>: Customize the user experience with branding and promotional messages that align with your institution’s values.<\/li>\n<\/ol>\n

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      Why choose DAAC digital?<\/b><\/p>\n

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      1. Proven experience:<\/b> We have already upgraded over 100 ATMs to NFC in various banks across Moldova, demonstrating our expertise and commitment to excellence.<\/li>\n
      2. Guaranteed efficiency:<\/b> Our engineers are trained to perform updates quickly, with minimal downtime, ensuring ATMs are up and running during the process.<\/li>\n
      3. Enhanced convenience:<\/b> With NFC technology, there’s no need to keep your bank card in your pocket. A simple tap is all it takes to access your cash securely.<\/li>\n<\/ol>\n

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        Project information<\/b><\/p>\n