Processing and distributing requests received at the technical support service center from the customer within the established terms;
Receiving equipment for diagnosis and repair in the service centre (registration, monitoring of repairs, release of equipment, preparation of documents);
Taking phone calls and recording them in the system (ServiceDesk), primary diagnosis, advising users by phone, solving simple problems, escalating requests to the related departments and monitoring their fulfilment, controlling compliance with completion times, creating reports based on requests;
Document management with the client – processing of letters received at the technical support service, drafting of technical expertise and diagnostic documents.
Our expectations from the candidate:
Higher education / or secondary education in the IT field (a benefit);
Experienced PC user, good knowledge of MS Office: Outlook/Word/Excel, 1C;
Knowledge of languages: Romanian, Russian (Required)